You will also find entries in the Start Menu, Installation Directory, and Programs and Features in the Control Panel. (Although, some users can relaunch the course in incognito mode and finish the course after several attempts.The Ultimate Guide to Silent Installs: Benefits, Preparation, Execution, Troubleshooting, and Best Practices for BeginnersĪfter a minute or so you should see the Google Chrome Desktop Shortcut appear.
I'm wondering if although RISE does not indicate a maximum file size, and the video does upload, the 250-300 mb video file could be slightly corrupting on upload or publication. The video is a mp4 file and is an hour-long recording. We have hosted the video on Youtube and allowed users to skip forward in order to work around the issue for now however this is not ideal as users can ignore the video completely and skip forward in the course. Multiple users reported this issue Edge, Chrome and Firefox all experience an issue users were located in different locations with different internet connection speeds some were at the office with high speed. The video freezes at different times for different users but is usually around the same time each time. Created a brand new course with a different recording same error Reviewed and even republished the original video file Unable to test on SCORM Cloud due to file size Lost audio and the video froze but I was able to resume playback. Watched the video within Rise360, no error Attempted the course in incognito window Re-published the course in the same format and other formats
I exported as Scorm 2004 v4 (although I tried others to troubleshoot also). We uploaded a video directly into the course, blocked users from skipping through the video, and blocked the "continue" button until the video was completed. This sounds very similar to an issue that we've experienced using PeopleFluent / NetD LMS.
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